Docs/Get started/Configure Channel Settings in ValueText
Configure Channel Settings in ValueText
ValueText is designed to handle multiple channels. It currently supports SMS and WhatsApp, and no other messaging channel.
Last updated 2 Jul 2026Other channels, such as WeChat or Line, or any other custom app, can be added on request with some development effort.
Enable any channel
To enable channels, select the channels you want in ValueText Setup.
Navigate to Salesforce > ValueText > ValueText Setup tab > Channel routing default settings.
Choose your Preferred channel - 1, Preferred channel - 2, and Preferred channel - 3. Messages send in that order.
Channels at message interfaces
The chat console, the Bulk Message list view, and other interfaces follow the same channel order you set in ValueText Setup. The default channel is your Preferred channel - 1.
You can switch to a different channel when sending an individual message.
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