Open the record detail page

1. From the App Launcher, click your most-used application, for example Sales.

   

2. Go to the Contacts tab, or the object where you want the console, such as Leads.
3. Click a contact's name to open its record detail page.

   

Edit the page layout

1. On the record page, click the gear icon in the top right corner.
2. Select Edit Page from the dropdown menu.

   

Add the chat console component

1. In the Lightning App Builder, find the section of the page where you want to add the component.
2. From the Components sidebar on the left, drag the Custom component onto the page.

   

3. Choose ChatWindowWhatsAppAndSMS from the dropdown list.
4. Click Save in the top right corner.

   

Activate and publish the page

1. If needed, click Activate and assign the page to the relevant apps and profiles.
2. Preview the changes, then click Publish.